Refund Policy

Failed generations

If a generation fails, or is blocked by our automated safety checks, the credits are returned to your account automatically. You do not need to contact us.

Successful generations

Credits spent on a generation that completed successfully are not refunded. If a result is clearly wrong (for example, the output is broken or does not match the selected effect), email support@flowood.app with the details and we will review it by hand.

Unused credits

If you have not used any credits from a pack, you can get a full refund within 14 days of purchase. Email support@flowood.app from the email address on your account. Once any credit from a pack has been used, that pack is no longer refundable.

Chargebacks

If you don't recognise a charge, please contact us first. The charge appears from Flowood. Accounts with a disputed payment are paused while the dispute is reviewed, and credits from the disputed purchase are removed.

Last updated: 2026-10-26